Privacy Policy – How HB999 Protects Your Data

1. Introduction

HB999 ("the Platform", "we", "us") takes your privacy seriously. This Privacy Policy sets out what personal data we collect from you when you use hb999.vu or the HB999 mobile app, how we use that data, how long we keep it, who we share it with and what rights you have over it.

We've written this policy in clear, everyday English because we want Pakistan players to actually understand it — not skim past it because it reads like a legal contract. If you have questions that aren't answered here, our support team is available around the clock.

This policy should be read alongside our Terms and Conditions and Responsible Gaming Policy. Together, these three documents form the full framework that governs your relationship with HB999. When any of these documents are updated, the revised version is published on the relevant page with an updated date.

2. Data We Collect

2.1 Registration Data

When you create an HB999 account, we collect the information you provide during the registration process. This includes your full name, date of birth, contact details (mobile number and email address), and the login credentials you set up. This information is required to create and operate your account.

2.2 Identity Verification Data

Before processing your first withdrawal, we are required to verify your identity. This involves collecting a copy of a valid government-issued identity document — such as a CNIC, passport or driving licence. Verification documents are stored securely and used solely for identity confirmation purposes.

2.3 Transaction and Payment Data

We collect records of all deposits and withdrawals made on your account, including the amount in PKR, the payment method used (JazzCash, Easypaisa, Raast, bank transfer, card or mobile wallet), and the date and time of each transaction. This data is required for payment processing and account management.

2.4 Gaming Activity Data

We maintain records of your gaming activity on HB999, including which games you played, bets placed, session duration and outcomes. This data helps us run the platform correctly, resolve disputes, identify responsible gaming concerns and personalise your experience where you have opted in.

2.5 Device and Technical Data

When you access HB999, we automatically collect certain technical information: your IP address, device type, operating system, browser type, and session timestamps. This data is used for security monitoring, fraud prevention, and platform optimisation.

3. How We Use Your Data

HB999 uses the personal data we collect for the following purposes:

• Account operation: Creating and managing your player account, processing logins, and maintaining your gaming history and balance records.
• Payment processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets.
• Identity verification: Confirming that you meet the minimum age requirement of 18 years and that your account details are accurate.
• Customer support: Responding to your queries, resolving disputes and assisting with account issues through our support team.
• Security and fraud prevention: Detecting and preventing unauthorised access, suspicious transactions, bonus abuse and other fraudulent activity.
• Responsible gaming: Monitoring gaming patterns to identify signs of problem gambling and applying limits or restrictions where appropriate.
• Platform improvement: Analysing how players use HB999 to improve game selection, interface design and overall performance.
• Legal compliance: Retaining records as required to meet any applicable legal or regulatory obligations.
• Marketing (optional): Sending you promotional offers, PSL cricket promotions and bonus notifications — only where you have opted in to receive them.

We do not use your data for any purpose beyond what is listed above. If we intend to use your data in a new way in the future, we will update this policy and notify you accordingly.

4. Payment Data

When you make a deposit or request a withdrawal on HB999, your transaction is processed by the relevant payment provider — JazzCash, Easypaisa, Raast, your bank or card issuer, or your mobile wallet provider. HB999 receives confirmation of the transaction and records the amount, method and timestamp against your account. We do not store full card numbers, bank account credentials or mobile wallet PINs on our servers.

Payment providers process your financial data under their own privacy policies and security frameworks. HB999 requires all payment partners to maintain industry-standard security practices and to use your data only for the purpose of processing your transaction. If you have questions about how a specific payment provider handles your data, you should refer to their own privacy documentation.

All PKR transaction records are retained on your account for a minimum period required to resolve any potential disputes and for financial record-keeping purposes. You can view your full transaction history at any time from within your HB999 account dashboard.

5. Sharing Your Data

HB999 does not sell, rent or trade your personal data to any third party. We share your data only in the limited circumstances described below:

5.1 Payment Processors

To process your PKR deposits and withdrawals, we pass the necessary transaction details to your chosen payment provider — JazzCash, Easypaisa, Raast, your bank or card network, or your mobile wallet service. Only the data required to complete the transaction is shared.

5.2 Identity Verification Services

Where we use a third-party identity verification service to confirm the authenticity of documents you submit, that service provider receives the document data solely for verification purposes and is contractually required to delete it once the check is complete.

5.3 Technology and Platform Providers

HB999 works with technology partners who help us deliver the platform — including game providers, hosting infrastructure and customer support tools. These partners access data only to the extent necessary to provide their service and are bound by data processing agreements that prohibit any further use of your information.

5.4 Legal and Regulatory Requirements

We may disclose your personal data if required to do so by a valid legal obligation, court order or the request of a competent authority. In such cases, we disclose only the minimum data necessary to comply with the requirement. Where permitted, we will notify you of such a disclosure.

5.5 Business Transfers

In the unlikely event that HB999 undergoes a merger, acquisition or asset sale, your personal data may be transferred to the successor entity. We will notify registered players of any such change that materially affects how their data is handled, and the acquiring entity will be required to honour the commitments made in this policy.

6. Cookies and Tracking

HB999 uses cookies and similar tracking technologies to keep you logged in, remember your preferences and understand how the platform is used. Here is a summary of the types of cookies we use:

• Essential cookies: These are required for the platform to function. They manage your login session, keep your account secure and remember your in-session preferences. You cannot opt out of essential cookies without stopping your use of the platform.
• Functional cookies: These remember choices you make — such as your preferred language or display settings — so you don't have to set them again each time you visit.
• Analytics cookies: We use anonymised analytics data to understand which pages and features players use most, so we can improve the platform. This data does not identify you personally.
• Security cookies: These help us detect and prevent fraud, bot activity and unusual login patterns by storing a temporary session identifier linked to your device.

You can manage cookie preferences through your browser settings. Disabling certain cookies may limit the functionality of the platform — for example, you may be required to log in again on each visit if session cookies are blocked. HB999 does not use third-party advertising cookies or tracking pixels for ad retargeting purposes.

7. Data Retention

HB999 keeps your personal data for as long as your account is active and for a reasonable period thereafter to handle any outstanding matters — such as unresolved withdrawal requests or support queries. After account closure, we retain certain records for a defined period for financial record-keeping and dispute resolution purposes.

Identity verification documents are retained for the period required to satisfy our verification obligations and are then securely deleted. Gaming activity and transaction records are kept for a minimum period to allow accurate resolution of any disputes related to those activities.

When data is no longer needed and the retention period has passed, it is securely deleted or anonymised so that it can no longer be linked to you personally. If you would like to know the specific retention period that applies to a particular category of your data, you can request this information through our support team.

8. Security Measures

Protecting your data is something we take genuinely seriously at HB999. The security measures we have in place include:

• TLS encryption: All data in transit between your device and our servers is encrypted using TLS (Transport Layer Security), the same standard used by banks and major financial services.
• Encrypted data storage: Sensitive data stored on our servers — including identity documents and payment records — is encrypted at rest.
• Access controls: Access to personal data within HB999 is restricted to staff members who genuinely need it to do their jobs. Access is logged and reviewed regularly.
• Two-factor authentication: We offer two-factor authentication (2FA) for player accounts to add an extra layer of security beyond your password.
• Fraud monitoring: Automated systems monitor account activity for suspicious patterns — including unusual login locations, rapid successive login attempts and irregular transaction behaviour.
• Regular security reviews: Our platform undergoes regular internal security reviews. Known vulnerabilities are patched promptly.

Despite these measures, no system connected to the internet is completely immune to risk. In the event of a data breach that affects your personal information, we will notify you and take immediate remediation steps.

You also have a role to play in keeping your account secure. Use a strong, unique password for your HB999 account, enable two-factor authentication, and never share your login credentials with anyone else.

9. Your Rights

As a registered HB999 player, you have the following rights over your personal data:

• Right of access: You can request a copy of the personal data we hold about you at any time. We will provide this in a readable format within a reasonable timeframe.
• Right to correction: If any of the personal data we hold is inaccurate or out of date, you have the right to ask us to correct it. You can update basic account information directly from your account settings, or contact support for changes to verified data.
• Right to deletion: You can request that we delete your personal data. We will honour this request subject to any legal obligations that require us to retain certain records — for example, transaction history for financial compliance. Deletion requests typically result in account closure.
• Right to restrict processing: In certain circumstances, you can ask us to pause processing of your data while a concern or dispute is being resolved.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format if you want to transfer it elsewhere.
• Right to object to marketing: You can opt out of receiving marketing communications from HB999 at any time without affecting your ability to use the platform.

To exercise any of these rights, contact our support team through the live chat feature on the platform or by writing to [email protected]. We will respond to all data rights requests within a reasonable period and will ask you to verify your identity before processing the request.

10. Minors and Age Verification

HB999 is strictly an adults-only platform. Players must be 18 years of age or older to register an account and use any of our services. We take this requirement seriously and carry out age verification checks on all accounts before processing withdrawals.

We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been created by or on behalf of someone under 18, we will close the account immediately, void any bonuses or winnings, and handle the return of any deposits in accordance with our Terms and Conditions.

If you believe a minor has created an HB999 account, please contact us immediately so we can investigate and take appropriate action. Protecting young people from gambling harm is a responsibility we take seriously, and we actively implement age-gating controls to support this commitment.

11. Marketing Communications

HB999 may send you promotional messages about bonuses, new games, PSL cricket promotions, T20 special offers and other platform updates. These communications are sent only to players who have opted in to receive them during registration or through their account settings.

Marketing communications may be sent by email, SMS or push notification (for app users). You can opt out of any or all of these channels at any time by:

• Updating your communication preferences in your account settings under the Notifications section
• Clicking the unsubscribe link included at the bottom of any promotional email
• Contacting our support team and requesting removal from the relevant mailing list

Opting out of marketing communications will not affect your ability to use HB999, make deposits, withdraw funds or participate in promotions that you navigate to directly. You will still receive essential account notifications — such as deposit confirmations, withdrawal updates and security alerts — as these are not marketing messages and are required for account operation.

12. Changes to This Policy

HB999 may update this Privacy Policy from time to time to reflect changes in how we operate the platform, how we handle data, or in response to evolving best practices. When we make changes, the updated policy will be published on this page with a revised date at the top.

For significant changes that materially affect your rights or how your data is used, we will make reasonable efforts to notify you directly — for example, through a notification in the platform or a message to your registered email address. If you continue to use HB999 after a revised policy has been published, you are taken to have accepted the updated terms.

We encourage you to revisit this page periodically so you are always aware of the current version. If at any point you are not comfortable with how we handle your data, you can contact us to discuss your concerns or request account closure.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how HB999 has handled your personal information, our support team is here to help — 24 hours a day, seven days a week.

You can reach us via:

You can also use the live chat feature within the platform or the HB999 mobile app to speak with a support agent directly. For data deletion requests, account closure or identity verification queries, please have your registered mobile number or email address ready so we can verify your identity quickly and process your request without delay.

For further information about our platform rules, see our Terms and Conditions. For information about gaming limits and self-exclusion tools, visit our Responsible Gaming page. Common questions are also answered in our FAQ.