Online gaming on HB999 is meant to be enjoyable — a fun way to follow the cricket, try your luck on the slots or play live casino from the comfort of your home. We want it to stay that way. This page explains the tools, habits and support available to help you keep gaming a positive part of your life rather than a source of stress.
Gaming should be fun
If it stops feeling like entertainment, our tools are here to help you take back control — no questions asked.
It's not just a page on our website — it's part of how we run the platform
For most people who play on HB999, gaming is exactly what it should be — an enjoyable activity they do with money set aside for entertainment, the same way you'd spend on going out or watching a match. But we know that for some players, things can occasionally get out of balance.
Responsible gaming at HB999 means giving every player the tools, information and support they need to make sure their gaming stays within their own limits. It means making it easy to set a deposit cap, take a break or step away entirely if you need to — without any friction, without any pressure from us in the other direction.
It also means being honest with yourself. Gaming is based on chance. The house edge is real. Treating it as a guaranteed income source or chasing losses with money you need for other things are the two patterns that cause the most problems. This page is here to help you recognise the signs early and act before things escalate.
HB999 will never pressure you to increase your deposit limit, extend your session or continue playing after you've set a self-restriction. Our responsible gaming tools are designed to work for you, not around you.
Gaming is entertainment, not income. Every game on HB999 — slots, live casino, fish games or sports betting on PSL and T20 matches — is based on chance. There is no system, strategy or pattern that guarantees a win. Only play with money you're comfortable spending on entertainment.
Decide how much PKR you are comfortable spending before you log in. Use that as your ceiling — not a starting point to push past if things aren't going your way.
Your rent, bills, groceries and savings should never touch your gaming budget. Gaming funds should come from discretionary spending — money left over after essentials.
Increasing your bets or depositing more to try to win back what you've lost is the quickest path to a bad experience. Accept a loss, step away and come back another time.
Long uninterrupted sessions can affect your decision-making. Set a time limit for each session and stick to it, even when you're on a winning run.
These tools are available to every registered player and can be activated from your account settings at any time
Set a daily, weekly or monthly deposit cap in PKR directly from your account settings. Once your limit is reached, no further deposits are accepted until the period resets. Reducing your limit takes effect immediately. Increasing it comes with a 24-hour cooling-off period, so a moment of frustration can't bypass your own rules.
Set a session duration reminder and HB999 will notify you when you've been playing for your chosen length of time. It won't force you to stop, but it gives you a clear moment to step back, take stock and decide deliberately whether to continue — rather than losing track of time mid-session.
Need a short break without fully closing your account? A cooling-off period lets you pause your HB999 account for a set number of days. During this time, you won't be able to log in, deposit or place bets. Promotional emails are also paused. It's a structured way to step back without the finality of full self-exclusion.
If you feel your gaming is no longer under control, self-exclusion lets you lock your HB999 account for 30 days, 90 days, 180 days or permanently. Your account will be fully deactivated, all marketing will stop and re-access before the period ends is not possible. This is a serious tool — and it's there for exactly these situations.
Beyond deposit caps, you can set a loss limit — the maximum amount in PKR you are comfortable losing in a given period. Once that threshold is hit, your account automatically restricts further play for the remainder of that day, week or month. It's a second layer of protection on top of your deposit control.
Our support team is available around the clock. If you want to activate any responsible gaming tool, have concerns about your own habits or want to talk through your options, you can reach us via live chat inside the platform or the HB999 app at any time. We respond without judgement and without delay.
Catching it early makes a real difference — here are the signs to watch for
Problem gambling doesn't always look like dramatic, headline-level loss. More often it creeps in gradually — spending a bit more than intended, staying logged in a bit longer, feeling irritable when you can't play. These are the early signs worth taking seriously.
Ask yourself these questions honestly. If you answer "yes" to more than two or three of them, it may be worth using one of the HB999 tools or stepping back for a while.
Do you find yourself thinking about gaming when you're doing something else?
Have you ever deposited more than you planned to in a single session?
Do you feel anxious, restless or irritable when you can't play?
Have you used money meant for bills, rent or food to fund gaming?
Do you try to win back losses by depositing again the same day?
These patterns affect players across all kinds of platforms and games
Chasing losses — Depositing more money specifically to recover what you've already lost. This rarely works and almost always makes the situation worse.
Hiding your gaming — Feeling the need to keep deposits, losses or session lengths secret from family members or close friends is a meaningful warning signal.
Neglecting responsibilities — When gaming sessions start displacing work, study, family time or regular daily routines, it's crossed from hobby into problem.
Borrowing money to play — Taking a loan, borrowing from family or using a credit facility specifically to fund gaming deposits is a serious escalation that needs immediate attention.
Feeling like you need to win back a specific amount — Treating a loss as a debt you owe yourself, and playing until it's recovered, is one of the most common cycles in problem gambling. The amount owed doesn't exist — it's a feeling, not a fact.
If you recognise yourself in any of these
The HB999 support team is available right now via live chat. You can also activate a cooling-off or self-exclusion directly from your account settings — no waiting, no approval needed. Taking action early is the strongest move you can make.
Go to Account SettingsIt takes less than two minutes to set up any of the controls below
Head to hb999.vu and log in with your registered mobile number or email. If you don't yet have an account, you can register in under a minute. Responsible gaming tools are available to all registered players from day one — there's no minimum activity requirement before you can use them.
Once logged in, tap your profile icon in the top corner to open your account settings panel. From here, navigate to the Responsible Gaming section. You'll find all available tools listed clearly — deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion are all in one place.
Choose the tool you need, enter your preferred amount or duration in PKR or days, and confirm. Restrictions take effect immediately. Any request to reduce a limit or activate an exclusion is processed straight away. If you prefer, contact our 24/7 live support team and an agent can walk you through the process in real time.
HB999 is strictly for adults aged 18 and above
Every person who registers on HB999 must be at least 18 years old. We verify age as part of the account verification process and reserve the right to request identity documents at any point. Accounts found to belong to players under 18 are closed immediately, with deposits returned in line with our Terms and Conditions.
If you share a device with younger family members — children, teenage siblings or others — we strongly encourage you to keep your HB999 account protected with a strong password and to log out after every session. Never share your login credentials with anyone.
If you believe a minor has accessed an HB999 account, please contact our support team immediately so we can investigate and act quickly.
A few simple habits make a big difference
Answers to what Pakistan players ask us most about safer gaming
HB999 is built for players who want great gaming — cricket betting, live casino, PSL slots and more — without losing sight of what matters. Register today, set your limits from the start and play the way you're comfortable with.
18+ only. Gaming should be fun. If it stops being fun, use our tools or contact support.